Go to the main content
Special assistance
Notification center
  • RUNWAY CLOSED AT NIGHT FROM 25/08 TO 30/09 FOR WORKS

    As part of the airfield infrastructure maintenance program, the runway at Bologna Marconi Airport will be closed to air traffic during night hours from 25 August to 30 September 2025, from 23:55 local time (GMT+2) to 05:55 local time (GMT+2), every night within the indicated period. The closure is required to carry out extraordinary works on the runway pavement, the maneuvering area, and several taxiways.
    During the specified dates and times, no flights will be able to depart from or land at Bologna. Airlines, which have already been informed, may cancel flights or operate to/from alternative airports. Outside of the indicated dates and times, Bologna Airport will remain regularly open and fully operational.
    We apologize for the inconvenience, which is nonetheless aimed at improving airport infrastructure, and we invite passengers to contact their airline directly for details regarding individual flights, as well as for any refunds or rebooking options.

Notification center
  • RUNWAY CLOSED AT NIGHT FROM 25/08 TO 30/09 FOR WORKS

    As part of the airfield infrastructure maintenance program, the runway at Bologna Marconi Airport will be closed to air traffic during night hours from 25 August to 30 September 2025, from 23:55 local time (GMT+2) to 05:55 local time (GMT+2), every night within the indicated period. The closure is required to carry out extraordinary works on the runway pavement, the maneuvering area, and several taxiways.
    During the specified dates and times, no flights will be able to depart from or land at Bologna. Airlines, which have already been informed, may cancel flights or operate to/from alternative airports. Outside of the indicated dates and times, Bologna Airport will remain regularly open and fully operational.
    We apologize for the inconvenience, which is nonetheless aimed at improving airport infrastructure, and we invite passengers to contact their airline directly for details regarding individual flights, as well as for any refunds or rebooking options.

Services at the airport

Lost & Found at the airport

Ground floor - Arrivals

Lost & Found

Lost baggage

Before leaving the baggage claim area, go immediately to the Baggage Assistance Desk,in the arrivals area, and show your luggage receipt issued at check-in.
The operator will start the procedure of retrieving your baggage and redelivering it (if the company offers this service).

If the airline offers this service, a bare essentials kit will be provided and redelivery will be arranged. Subsequently, if the airline you travelled with uses the World Tracer baggage tracing system, you can track the status of your case in real time. By entering the case reference number (PIR code) and your surname, you'll receive an update on the tracking of your luggage in real time.

For more information on lost baggage, consult the relevant FAQs.
For more information on how your baggage is reclaimed, consult the relevant FAQs.

Damaged baggage

Before leaving the baggage claim area, go to the Passenger Assistance Counter and lodge a formal complaint.
The Air Passenger Rights Charter makes provision for compensation in the event of the destruction, damage, loss or delayed delivery of baggage on a flight operated by an EU Airline. Compensation claims must be lodged within 7 days of the arrival of the baggage for damages caused to checked-in baggage and within 21 days for delayed delivery, by producing the verification issued on arrival at the Lost&Found Office.

For more information on damaged baggage, consult the relevant FAQs.

Items left on board

Passengers are responsible for their own property, but if you leave something on board:

  • Go to the Lost&Found office in the arrivals hall to report the incident;
  • if you later realise that you have forgotten something, send an e-mail to oggetti@ghbologna.it;
  • if the item in question is a wallet and/or an identity document, please send us a remark here.

Lost&Found – Useful baggage assistance contacts

For lost baggage reports filed at Bologna airport, contact GH Bologna:
Telephone: +39 051 6479647 seven days a week during these times: 12:00 - 14:00, 18:30 - 20:30.

If you have already filled a lost baggage report, consult the tracking system of your airline and if the baggage has arrived in Bologna, you can go to collect it. To collect your baggage you need the "PIR - Property Irregularity Report" and the Custom Declaration Form. If the custom declaration form is not yet filled in you can find it here.

Passengers who need to go to collect their baggage are provided with assistance by the airport desk, seven days a week during these times: 9.30 - 11.30, 20.30 - 22.00.

For more information on how to collect your baggage, consult the relevant FAQs.

Info

Contacts Lost & Found

Visit the Contacts→

Discover other services

Always bring BLQ with you