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Frequently asked questions

Consult our FAQs to have an answer to your most frequent questions.

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For any remark, complaint or if you need assistance about our online services, please send us your request.


If you need direct assistance you can call the dedicated numbers provided.


The virtual assistant who will promptly reply your questions about flights in real time using the Facebook chat Messenger.

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Other contacts

If you haven't found the contact you were looking for, here you can find other useful contacts.