FAQ
Airport miscellaneous
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What are the airport's opening times?
The airport is always open 24/7.
Airport miscellaneous -
Which documents are needed to fly?
It is important to understand which identity documents and health records are required according to the destination country, or entry might be denied.
Airport miscellaneous -
Which documents are needed for minors?
All Italian minors need the following documents:
Personal ID (carta d'identità)
Travel documents (boarding pass)
Airport miscellaneous -
I have lost my personal ID at the airport, what should I do?
Report to the Customs Police offices on the first floor of the Terminal, next to the security checkpoints.Airport miscellaneous -
Where is the check-in area?
On the ground floor, on the left of the main entrance.
Airport miscellaneous
Parking
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Is the Parking Control office always manned?
Yes, it is, 24/7.Parking -
I have lost my parking ticket, what should I do?
You should report to the Parking Control office, at the ground floor of the P2, showing your ID, vehicle registration document, departure tickets and any booking.
Parking -
Are there any reserved places for PRM?
You can find free reserved parking spaces for Passengers with reduced mobility holding a valid DPR 151/2012 Parking Permit in parking lots P1, P2 and P Express Premium.
In order to avail of the free parking you have to report to the Parking Control office (on the ground floor of the multi-storey P2 parking lot, open 24/7), showing the following documents:
- Entry ticket into the parking;
- valid European DPR 151/2012 Parking Permit;
- DPR 151/2012 Parking Permit holder's valid ID;
- copy of the flight ticket's booking or paper or electronic boarding pass belonging to the DPR 151/2012 permit holder.
Parking -
Can disable passengers ask for assistance at the Parking Control Office?
Yes, by supplying the surname of the PRM and their flight destination. In addition, they have to inform the PRM staff if they have already requested the assistance with the airline.
For more information on the Contact PointsParking -
How can I book for a parking place?
You can book your parking at the airport, through the our website, our apps iOS and Android, or over the phone.
Parking
Airline ticketing
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Can I buy plane tickets over the phone?
Yes, the service allows you to buy plane tickets, ask for refunds and/or cancellations through a dedicated assistance by the call centre staff.
Airline ticketing -
Where are ticketing offices at the airport and what are their opening times?
On the ground floor, near the check-in area. Most Airlines are assisted by the two companies Alisud and Are. The rest of the Airlines have their own counter.
Airline ticketing -
Where do you pay for the extra baggage?
You can pay for the extra baggage fare directly at the airline ticketing offices, located on the ground floor.
Airline ticketing -
How can I buy a plane ticket on Bologna Airport website?
Plane tickets are issued immediately while booking if purchased by Visa or Mastercard credit card with an additional security pin (Verified by Visa or MasterCard SecureCode), or within 48 hours from the booking, if bought by a different credit card.
The service is available 24/7 on the website.
Airline ticketing -
What happens if I do not receive the plane ticket bought on Bologna Airport website
In extremely exceptional cases beyond the will and control of AdB, it may not be possible to issue within 48 hours the plane tickets for confirmed bookings with the label "open status", as well as the other cases where, prior communication to the Client, further checks on the received booking are necessary.
AdB reserves the right to check the personal data and credit card holder's name, requiring a copy of the ID, passport and credit card.In such cases AdB shall have to promptly inform the Client and provide for, whenever possible, the issuing of an equivalent plane ticket to the one requested, or else agree with the Client on an alternative solution.
Airline ticketing
Lost&Found
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What should I do if I don't find my luggage on arrival?
Please report to the Lost and Found office located on ground floor (arrivals), and hand in the luggage tag you have with your ticket. The operator will open a report to search for the luggage and have it delivered to you. In case your Airline provides for this service, you will be given a temporary replacement kit and the delivery will be arranged.
Later, if the Airline you have travelled with uses the World Tracer system, you can follow the tracing of your luggage live.
Lost&Found -
How can I know if my luggage has arrived?
The Lost and Found office is located on the ground floor near the Arrivals.
The office is handled by Gh Bologna.
The contact is:
Lost&Found -
Where should I go to collect my luggage?
Report to the Lost and Found office, located on ground floor (Arrivals area).
Lost&Found -
I have collected someone else's luggage, what should I do?
Report to the Lost and Found office located on the ground floor (Arrivals area).
Lost&Found
Airlines
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How can I get in touch with my Airline?
The ways you can contact each Airline are different and are stated on their websites.
If you don't know the web address of your Airline, find it on the list of airlines operating at Bologna airport.
Airlines -
What is the maximum allowed weight for hold luggage?
Contact your airline to find out about the allowances of weight and size.Airlines -
What are the allowed weight and size of the handluggage?
Contact your airline to find out about the allowances of weight and size.
Airlines -
Why can't I manage to check-in online?
Contact your Airline to find out about the online check-in.
Airlines
Items inside your handluggage and hold luggage
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Can I take my infant car seat on board?
Contact your airline to find out about the boarding of infant car seats.Items inside your handluggage and hold luggage -
Which are the prohibited items in the hold luggage?
Check the updated list of prohibited items on the page Luggage.
Items inside your handluggage and hold luggage -
Which are the prohibited items in the handluggage?
Check the updated list of prohibited items on the page Luggage.
Items inside your handluggage and hold luggage -
Can I put medicines inside my handluggage?
Yes, you can. Liquid medicines or products used for medical purposes are allowed in the quantity needed for the duration of the trip, provided that
they measure less than 100 ml (IF CONTAINED IN BIGGER BOTTLES, IT WILL BE NECESSARY TO PRESENT AN EXHAUSTIVE AND DETAILED MEDICAL PRESCRIPTION STATING THE PASSENGER'S NAME).
By "trip " we mean the whole journey including outbound flight, vacation and return trip.
No restrictions apply to solid medicines.Items inside your handluggage and hold luggage -
Can I carry mortadella, tortellini, parmigiano ... in my handluggage?
We suggest you should contact the RELEVANT AUTHORITY CITES
(in case you should need the ice cubes to preserve the goods, one must consider they are not allowed in the handluggage).Items inside your handluggage and hold luggage
Lost items on the plane and at the airport
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If I lose an item, who can I refer to?
If you have lost your luggage/item:
On board the aircraft (apron bus): write to oggetti@ghbologna.it
On board a taxi: contact the Lost and Found Office of Bologna municipality
On board the Aerobus - BLQ: Contact TPER service
On board a scheduled bus: Contact the Car rental that supplied the service.
On board a rented car: Contact the Car rental that supplied the service.
For all other areas not mentioned above write to oggettismarriti@bologna-airport.it
Lost items on the plane and at the airport -
I think I've left my rucksack on the plane, what should I do?
If you've left any item on board the aircraft (apron bus): Write to oggetti@ghbologna.it
Lost items on the plane and at the airport -
I have left my glasses at the security checkpoints, what should I do?
Send an email to oggettismarriti@bologna-airport.it, or else report to the Luggage Storage (at the Staff security checks gate - 1st floor/departures - next to the MBL), open 24/7.
Lost items on the plane and at the airport
Transfer from and to the airport
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How can I get to the airport from the train station?
Through a regular Aerobus shuttle service - BLQ taxi or car rentals with driver.
Transfer from and to the airport -
How do I get to the city centre from the airport?
Through a regular Aerobus shuttle service - BLQ, taxi or car rentals with driver.
Transfer from and to the airport -
How much is a taxi to the train station?
Transfer from and to the airport -
Are there any bus connections to other cities?
Yes, several connections are active to the main cities in the area.
Transfer from and to the airport
PRM services
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How can I request for a special assistance?
In order to get a service adequate for your needs, as well as a prompt one, the request for the assistance must be forwarded to the Airline already while booking or anyway within 48 hours from the departure time.
It will be the Airline's duty to inform the concerned airport.
PRM services -
I haven't booked my assistance because I only need it at the airport, whom should I ask?
You need to get at the airport in due advance according to the Airline's indications and inform about your arrival through one of the Contact points (even in case of web check-in).PRM services
Car rentals
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Where are car rentals located?
The car rental offices are located on the ground floor of the Terminal
Car rentals -
What are car rentals times?
Car rentals have offices in the terminal which are usually open from 8.00 until 23.00.
Car rentals -
Where can I leave my car keys if the car rental office is closed?
The offices are equipped with key drop-off counters even at closing times. Some Airlines are even equipped with key drop-off boxes in the parkings.Car rentals
Currency exchange
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Is there currency exchange at the airport?
Yes, the service is provided by Travelex (Arrivals, Departures, Air side).
Currency exchange -
What are their opening times?
Opening times are as follows:
Travelex Arrivals: Mon – Sun 9/22 (at the Arrivals- ground floor);
Travelex Departures: Mon– Sun 8.30/17 (departures area - first floor in front of security checkpoints);
Travelex Boarding area: Mon– Sun 5.30/19 (boarding area- first floor next to gate 15).
Currency exchange
Customes and tax free
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How much money can one carry abroad?
The import and/or export of currency and other transferable securities and assets is free up to the total amount of €10,000. For higher sums it is necessary to fill in a form and hand it at the customs while entering or leaving the country. Failing to do so will result in an offense of the currency regulations.
Customes and tax free
Miscellaneous services
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Where can I eat at the airport?
Here taste flies high!
From the Emilia-Romagna culinary tradition up to the famous pizza from Naples , from quick snacks to the maxi burgers with chips...
Miscellaneous services -
Is there a pharmacy at the airport? What are its opening times?
The pharmacy is on the ground floor, open every day from 5.00 until 20.00.
Miscellaneous services -
Is there a bank or cash dispenser at the airport?
On the ground floor, near the entrance into the terminal, you can find a branch of Carisbo.
As well as all other bank services available at the counter, the bank also offers two cash dispensers for the general public.
Miscellaneous services -
Is there a VIP Lounge?
Yes, on the first floor. Exclusive and refined, entirely focused on the business passenger's needs: Marconi Business Lounge is the best place where to spend your waiting, matching relax and work.
Miscellaneous services -
Is there a luggage storage facility at the airport?
Yes, on the first floor of the airport, Departures area, at the Staff security checks gate The service is open 24/7. Passengers can leave their luggage they do not want on board or they need to leave behind for whatever reason.
- The service is subject to payment.
- The service cannot be booked.
- The service may be suspended for operational or logistical reasons.
- Maximum storage length is 120 days.
Miscellaneous services
