Airport miscellaneous
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Is the airport always open?
Yes, the Passenger Terminal is open 24/7.
The terminal’s main entrance door located on the ground floor is always open, even at night.The cafe located on the ground floor in front of the main entrance is also open 24 hours a day.
The information office is open from 5:00 a.m. to 12:00 a.m.
You may enter the boarding area starting from 2 hours prior to your extra Schengen flight’s departure, and from 3 hours prior to your extra Schengen flight’s departure.
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How far in advance do I have to show up at the airport?
We recommend getting to the airport well in advance, whether you have hold baggage to be delivered to the check-in desks or hand luggage only and in any case within the times indicated by your airline.
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After check-in online, do I need to print the confirmation?
Some airlines accept the online check-in confirmation in both digital form (which passengers may show from a smartphone, tablet or computer) and printed, hard copy form.
However, in the airport there is no place for printing, so we advise passengers to bring a paper copy of their online check-in confirmation if expressly instructed by their airline.
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Where is the check-in area?
On the ground floor, on the left of the main entrance.
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Where do I find my Tour Operator?
In the check-in area. The desks dedicated to Tour Operators are those from 101 to 107.
Passengers with reduced mobility assistance
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How can I request for a special assistance?
In order to get a service adequate for your needs, as well as a prompt one, the request for the assistance must be forwarded to the Airline already while booking or anyway within 48 hours from the departure time.
It will be the Airline's duty to inform the concerned airport.
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I haven't booked my assistance because I only need it at the airport, whom should I ask?
You need to get at the airport in due advance according to the Airline's indications and inform about your arrival through one of the Contact points (even in case of web check-in).
Car rentals
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Where can I leave my car keys if the car rental office is closed?
The offices are equipped with key drop-off counters even at closing times. Some Airlines are even equipped with key drop-off boxes in the parkings. -
Where are car rentals located?
The car rental offices are located on the ground floor of the Terminal
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What are car rentals times?
Car rentals have offices in the terminal which are usually open from 8.00 until 23.00.
Lost&Found
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I have to collect my lost baggage at the airport, what do I need to do?
If your baggage has arrived in Bologna and you've been contacted by the Lost&Found Office, you can come to pick it up.
If you are the owner/nominee of the baggage, go to the Lost&Found in the arrivals area.
Remember to bring the following with you:
- The Property Irregularity Report (PIR) that was issued to you when the lost baggage report was made;
- the keys and/or combination of your baggage;
- an identity document.
If, you have been authorised by someone to collect the baggage, remember to bring the following with you:
- The customs declaration of the baggage owner;
- the authorisation of the baggage owner;
- a photocopy of the owner's identity document;
- one of your own currently valid identity documents.
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I have collected someone else's luggage, what should I do?
If you realize that you collected someone else luggage, please contact as soon as possible Lost&Found office.
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I've lost my baggage, what should I do?
Anything that happens to checked-in baggage is the responsibility of the airline.
Always keep your tickets and vouchers for your baggage.If your baggage is not delivered to you on your arrival:
- Do not leave the baggage claim hall;
- go to the Lost&Found Office in the baggage claim hall;
- file a lost baggage report;
- you will be issued with the PIR (Property Irregularity Report) form with the contacts for tracking your case;
- you can track the status of your baggage on the World Tracer site;
- you will be contacted by the lost&found office when your baggage arrives or by the courier for home delivery if applicable;
- if, after 5 days, your baggage has not been found, contact your airline directly.
If you did not file a lost baggage report before leaving the arrivals area, contact your airline directly to check whether you can do so belatedly.
If you have filed a lost baggage report at a different airport from ours, please contact the Lost&Found Office at the airport in question.For reports filed at Bologna airport, go to the page Lost baggage in the airport.
Courier designated for delivery
The courier responsible for the home delivery of baggage is a sub-concessionaire of the airline. For any information, requests and/or complaints about the service provided by the courier, please contact your airline or call the number of the courier, which can be found online.You can find additional information on the Air Passenger Rights Charter.
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My baggage has been damaged, who do I contact?
Anything that happens to baggage is the responsibility of the airline. Always keep your tickets and vouchers for your baggage. Passengers are responsible for checking the state of their suitcases delivered to them. If, on your arrival, you notice your baggage has been damaged:
- Do not leave the baggage claim hall;
- go to the Lost&Found Office in the baggage claim hall;
- file a damaged baggage report, with which you can request compensation from the airline, if applicable;
- if you need to know the status of your damaged baggage report, contact your airline.
If you leave the baggage claim area, you can no longer file a damaged baggage report.
In this case, contact your airline directly to check whether you can file a damaged baggage report belatedly.
The airline is not responsible for minor damage such as cuts, scratches, breakages and/or small dents to the hinges, locks, wheels, handles, stud feet, straps, etc.
For reports filed at Bologna airport, go to the page Lost baggage in the airport.
You can find additional information on the Air Passenger Rights Charter.
Airline ticketing
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Can there be a rise in the ticket fare?
The fare found on the day of the booking request may no longer be available. The online ticketing service of AdB will offer the passenger another fare available for booking, if present.
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Is there any commission when I buy a plane ticket either by phone or online?
Yes, for every issued ticket some handling fees are due.
The charging of the handling fees will be done separately with respect to the purchase of the plane ticket; two separate sums will result on the credit card's final statement.In case your plane ticket hasn't been issued, the sum withheld as a deposit of the handling fees will be released, becoming available again to the card holder.
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How can I buy a plane ticket on Bologna Airport website?
Plane tickets are issued immediately while booking if purchased by Visa or Mastercard credit card with an additional security pin (Visa Secure or Mastercard Identity Check), or within 48 hours from the booking, if bought by a different credit card.
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What happens if I do not receive the plane ticket bought on Bologna Airport website
In extremely exceptional cases beyond the will and control of AdB, it may not be possible to issue within 48 hours the plane tickets for confirmed bookings with the label "open status", as well as the other cases where, prior communication to the Client, further checks on the received booking are necessary.
AdB reserves the right to check the personal data and credit card holder's name, requiring a copy of the ID, passport and credit card.In such cases AdB shall have to promptly inform the Client and provide for, whenever possible, the issuing of an equivalent plane ticket to the one requested, or else agree with the Client on an alternative solution.
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Where are ticketing offices at the airport and what are their opening times?
On the ground floor, near the check-in area. Most Airlines are assisted by the two companies Alisud and Are. The rest of the Airlines have their own counter.
Currency exchange
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Is there currency exchange at the airport?
Yes, the service is provided by Forexchange (Arrivals and Departures).
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What are their opening times?
Opening times are as follows:
Forexchange Arrivals: Mon – Sun 9/22 (at the Arrivals- ground floor);
Forexchange Departures: Mon– Sun 8.30/17 (departures area - first floor in front of security checkpoints).
Airlines
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How can I get in touch with my Airline?
The ways you can contact each Airline are different and are stated on their websites.
If you don't know the web address of your Airline, find it on the list of airlines operating at Bologna airport.
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What is the maximum allowed weight for hold luggage?
Contact your airline to find out about the allowances of weight and size. -
What are the allowed weight and size of the handluggage?
Contact your airline to find out about the allowances of weight and size.
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Why am I unable to check-in online?
Some airlines have additional requirements that must be met to access online check-in, so if you are unable to check in online, contact your airline to obtain information about how the online check-in service works.
Items inside your handluggage and hold luggage
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Can I take my infant car seat on board?
Contact your airline to find out about the boarding of infant car seats. -
Can I carry food in my hand luggage?
For any liquid foods in cream or gel form (i.e. pesto, béchamel, preserves, spreads, etc.), please refer the dedicated page for the restrictions on liquids. There may be active restrictions on the transport of solid foods in the country of arrival.
Should you have doubts or questions, we invite you to contact the authorities of the destination country. -
Can I carry medicine in my hand luggage?
Yes, medication (including in liquid form) or products related to medical use are allowed (without the need for a prescription). -
Can I take the baby bottle and baby food in my handluggage?
Yes.
More information -
Can I take any liquid in my handluggage?
Yes, but some restrictions apply.
Lost items and personal ID on the plane and at the airport
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What should I do if I lost my ID or wallet?
If you’ve lost your ID and you’re still at the airport, you may report the loss to the Border Police Office, located on the first floor of the terminal.
If you’ve lost your wallet and you’re still at the airport, you may go to short-term baggage storage/lost and found on the first floor/departure floor of the airport, in the staff gate, and near the VIP Lounge.
If you’ve lost your ID or wallet and you’re no longer at the airport, you may write an email to oggettismarriti@bologna-airport.it and indicate:
- All of the details needed to identify your lost item;
- date and time of loss;
- place where it was presumably lost.
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What should I do if I forgot/lost an item on the plane?
Go to the Lost & Found office before leaving the arrival area and inform the staff at the desk.
If you notice later on, you can write an e-mail to oggetti@ghbologna.it. -
What should I do if I forgot/lost an item at the security checkpoint?
Visit our web page. -
What should I do if I lost an item at the airport?
Visit our web page. -
What should I do if I lost an item on public transportation from/to the airport?
If you have lost an item of luggage/object:
- On board the aircraft, shuttle buses, baggage reclaim area: please, write to oggetti@ghbologna.it.
- On board a taxi: please, contact Centrale Radio Taxi "CAT", oppure Centrale Radio Taxi "COTABO".
- Aboard BUS 944 (Bologna airport – Hospital “Maggiore”): please, contact the TPER service.
- Aboard MARCONI EXPRESS: please, contact the TPER service.
- In a car rental: please, contact the car rental company that issued the service.
- Onboard a shuttle bus to other regions/cities: contact the transport company operating the service using the available contact details.
Parking
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Are there any discounts/commercial agreements for those parking at the airport?
Yes, there are several ongoing commercial agreements.
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How does the parking work with the Telepass?
If you use the Telepass, you enter and exit the parking without withdrawing the ticket. As soon as you approach the entry/exit gate, the bar will lift up automatically. You will be charged the amount due by Telepass (at the park exit), which will also issue an invoice. In case the parking lot is full, the bar won't lift up.
If you are entitled to any other discounts or promotional fares, do not enter through the Telepass lanes, or alternatively cover your Telepass device, as otherwise they would not apply. Any subsequent charges are non-refundable.
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How can I book for a parking place?
You can book your parking at the airport, through the our website, our apps iOS and Android.
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Can I get an invoice for the parking I paid for at the airport?
Yes, you can request an invoice from the Parking Control Office on the day you return from your trip, before leaving the car park. Alternatively, you can send the parking ticket you paid for to parcheggi@bologna-airport.it by 12:00 on the day after you leave the car park.
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Is it possible to buy season tickets?
Yes, subject to request to parcheggi@bologna-airport.it
Miscellaneous services
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Is there an internet point at the airport?
Yes, at the Marconi Business Lounge.
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Is there a bank or cash dispenser at the airport?
On the ground floor, Check-in area, you find two Intesa Sanpaolo ATMs available to all airport customers 24h.
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How do you access the Wi-Fi network?
To activate the free Wi-Fi network and surf select the "EmiliaRomagnaWiFi wifiprivacy.it" network.
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How can I apply to work at the airport?
Visiting the HR page you can check if there are any open positions, or simply send your resume as a sponteanous application.
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Where can I buy sim cards and phone cards?
Transfer from and to the airport
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Are there any bus connections to other cities?
Yes, several connections are active to the main cities in the area.
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How do I get to the city centre from the airport?
Through a monorail train (Marconi express), taxi or car rentals with driver.
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How can I get to the airport from the train station?
Through a monorail train (Marconi express), taxi or car rentals with driver.
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How much is a taxi to the train station?
Vip Lounge
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Who can access the VIP Lounge?
Access is reserved to holders of Frequent Flyer passes, travellers identified by the Airlines with a Business or First Class ticket or by purchasing entry on-line or directly in the lounge.
More informations. -
Is there a dedicated children's area in the VIP Lounge?
No. Children under the age of 10 are granted free access, provided they are accompanied by an adult. -
How can I contact the VIP Lounge?
To get in touch with the VIP Lounge, send an e-mail to marconilounge@bologna-airport.it or call +39 051 6479616. -
Where is the VIP Lounge?
The VIP Lounge is on the first floor of the airport. Before the security checks, follow the signs for the Marconi Business Lounge. -
Is there a dedicated VIP service available?
Yes. The YouFirst Service is the tailored service created just for you.
More informations.