FAQ
COVID-19
-
Is the Airport open?
Once the lockdown phase is over, the activities of the Bologna Airport are gradually normalizing with the airlines that restore the connections. Passenger Terminal is currently open every day from 4.00 a.m. to the departure of the last flight in the evening.
Bologna Airport is open in accordance with the provisions of the authorities in order to guarantee an essential public service, which is to ensure that those who absolutely must travel can do so, with scheduled flights, ambulance flights or military flights and for the transport of goods, with cargo flights. Medical equipment and supplies arrived and are still arriving to Bologna to help combat the impact of the global pandemic.
We continue to work closely with the health authorities and Airline Partners to ensure that this is done safely.
COVID-19 -
Why has Bologna airport always been open?
Our airport has always been open on a scaled down basis as we help with the repatriation of Italian citizens and to allow those who have an unwavering need to travel, to be able to do so. During the whole emergency and the various lockdown phases that followed, ambulance and organ transport flights and the transport of medical supplies with cargo flights were always guaranteed. Equipment and supplies of sanitary materials have arrived and are still arriving in Bologna, to help fight the impact of the global pandemic.
COVID-19 -
What social distancing and precautionary measures are in place at Bologna airport?
The measures Italian authorities have put in place to respond to Coronavirus include enhanced monitoring procedures for flights, with temperature controls with latest generation thermal scanners positioned at the entrances of the passenger terminal, at security checks and at arrivals and with laser thermometers, the presence of additional airport officials, the intensive airport areas sanitation, the positioning of disinfectant hand sanitizer along the entire passenger journey and in all areas dedicated to airport staff. In detail, the following were positioned:
- 2,250 stickers on the ground to facilitate spacing;
- 950 spacer sheets on the seats;
- 10 latest generation thermal scanners positioned at the entrances of the passenger terminal, at security checks and at arrivals.;
- 93 plexiglass barriers at check-ins and boarding gates;
- 100 dispensers of hand sanitizing liquid throughout the passengers' journey and in areas dedicated to airport staff.
Moreover, intensive sanitization of areas is active for which an innovative method of sanitization with molecular fragmentation, has also been adopted.
Last but not leastIn addition, we have implemented signage and voice announcements, social and website information content to remind passengers recommendation about social distance and good practices as to wash frequently their hands.
Airport staff are always present at the terminal to provide reply to all the information requests, thanks to the constant monitoring of the information point.
Bologna Airport is working to ensure that passengers can reach their destination as quickly and safely as possible and at the same time is guaranteeing its airport staff to operate safely.
In collaboration with the health authorities, the airport constantly follows all government guidelines to protect passengers and airport staff.
COVID-19 -
Is the use of the mask mandatory at the airport?
Yes, in line with the new regional law of the Emilia-Romagna Region, the use of the mask in all places open to the public is mandatory, therefore the use of the mask is also mandatory inside the passenger terminal.
We strongly advise passengers to follow the indications of the Italian Government on the website and the indications of the Airline you are traveling with.
Please be mindful that you may be asked to remove it when going through security so that we can carry out security checks.
COVID-19 -
I accompany a passenger or I pick it up, can I enter the passenger terminal?
The entrance in the passenger terminal is also allowed for meeters and greeters of departing passengers, but the access will be suspended in case of overcrowding inside the terminal. On the contrary Meeters and greeters of arriving passengers must remain outside the terminal where special waiting areas have been set up. There are always exceptions for those accompanying certain specific categories such as passengers with reduced mobility or minors traveling alone. These can in any case access to the terminal.
COVID-19
Airport miscellaneous
-
What are the airport's opening times?
The airport is always open 24/7.
Airport miscellaneous -
Which documents are needed to fly?
It is important to understand which identity documents and health records are required according to the destination country, or entry might be denied.
Airport miscellaneous -
Which documents are needed for minors?
All Italian minors need the following documents:
Personal ID (carta d'identità)
Travel documents (boarding pass)
Airport miscellaneous -
I have lost my personal ID at the airport, what should I do?
Report to the Customs Police offices on the first floor of the Terminal, next to the security checkpoints.Airport miscellaneous -
Where is the check-in area?
On the ground floor, on the left of the main entrance.
Airport miscellaneous
Parking
-
Is the Parking Control office always manned?
Yes, it is, 24/7.Parking -
I have lost my parking ticket, what should I do?
You should report to the Parking Control office, at the ground floor of the P2, showing your ID, vehicle registration document, departure tickets and any booking.
Parking -
Are there any reserved places for PRM?
You can find free reserved parking spaces for Passengers with reduced mobility holding a valid DPR 151/2012 Parking Permit in parking lots P1, P2 and P Express Premium.
In order to avail of the free parking you have to report to the Parking Control office (on the ground floor of the multi-storey P2 parking lot, open 24/7), showing the following documents:
- Entry ticket into the parking;
- valid European DPR 151/2012 Parking Permit;
- DPR 151/2012 Parking Permit holder's valid ID;
- copy of the flight ticket's booking or paper or electronic boarding pass belonging to the DPR 151/2012 permit holder.
Parking -
Can disable passengers ask for assistance at the Parking Control Office?
Yes, by supplying the surname of the PRM and their flight destination. In addition, they have to inform the PRM staff if they have already requested the assistance with the airline.
For more information on the Contact PointsParking -
How can I book for a parking place?
You can book your parking at the airport, through the our website, our apps iOS and Android, or over the phone.
Parking
Airline ticketing
-
Can I buy plane tickets over the phone?
Yes, the service allows you to buy plane tickets, ask for refunds and/or cancellations through a dedicated assistance by the call centre staff.
Airline ticketing -
Where are ticketing offices at the airport and what are their opening times?
On the ground floor, near the check-in area. Most Airlines are assisted by the two companies Alisud and Are. The rest of the Airlines have their own counter.
Airline ticketing -
Where do you pay for the extra baggage?
You can pay for the extra baggage fare directly at the airline ticketing offices, located on the ground floor.
Airline ticketing -
How can I buy a plane ticket on Bologna Airport website?
Plane tickets are issued immediately while booking if purchased by Visa or Mastercard credit card with an additional security pin (Verified by Visa or MasterCard SecureCode), or within 48 hours from the booking, if bought by a different credit card.
The service is available 24/7 on the website.
Airline ticketing -
What happens if I do not receive the plane ticket bought on Bologna Airport website
In extremely exceptional cases beyond the will and control of AdB, it may not be possible to issue within 48 hours the plane tickets for confirmed bookings with the label "open status", as well as the other cases where, prior communication to the Client, further checks on the received booking are necessary.
AdB reserves the right to check the personal data and credit card holder's name, requiring a copy of the ID, passport and credit card.In such cases AdB shall have to promptly inform the Client and provide for, whenever possible, the issuing of an equivalent plane ticket to the one requested, or else agree with the Client on an alternative solution.
Airline ticketing
Lost&Found
-
What should I do if I don't find my luggage on arrival?
Please report to the Lost and Found office located on ground floor (arrivals), and hand in the luggage tag you have with your ticket. The operator will open a report to search for the luggage and have it delivered to you. In case your Airline provides for this service, you will be given a temporary replacement kit and the delivery will be arranged.
Later, if the Airline you have travelled with uses the World Tracer system, you can follow the tracing of your luggage live.
Lost&Found -
How can I know if my luggage has arrived?
The Lost and Found office is located on the ground floor near the Arrivals.
The office is handled by Gh Bologna.
The contact is:
Lost&Found -
Where should I go to collect my luggage?
Report to the Lost and Found office, located on ground floor (Arrivals area).
Lost&Found -
I have collected someone else's luggage, what should I do?
Report to the Lost and Found office located on the ground floor (Arrivals area).
Lost&Found
Airlines
-
How can I get in touch with my Airline?
The ways you can contact each Airline are different and are stated on their websites.
If you don't know the web address of your Airline, find it on the list of airlines operating at Bologna airport.
Airlines -
What is the maximum allowed weight for hold luggage?
Contact your airline to find out about the allowances of weight and size.Airlines -
What are the allowed weight and size of the handluggage?
Contact your airline to find out about the allowances of weight and size.
Airlines -
Why can't I manage to check-in online?
Contact your Airline to find out about the online check-in.
Airlines
Items inside your handluggage and hold luggage
-
Can I take my infant car seat on board?
Contact your airline to find out about the boarding of infant car seats.Items inside your handluggage and hold luggage -
Which are the prohibited items in the hold luggage?
Check the updated list of prohibited items on the page Luggage.
Items inside your handluggage and hold luggage -
Which are the prohibited items in the handluggage?
Check the updated list of prohibited items on the page Luggage.
Items inside your handluggage and hold luggage -
Can I put medicines inside my handluggage?
Yes, you can. Liquid medicines or products used for medical purposes are allowed in the quantity needed for the duration of the trip, provided that they measure less than 100 ml (IF CONTAINED IN BIGGER BOTTLES, IT WILL BE NECESSARY TO PRESENT AN EXHAUSTIVE AND DETAILED MEDICAL PRESCRIPTION STATING THE PASSENGER'S NAME).
By "trip " we mean the whole journey including outbound flight, vacation and return trip.
No restrictions apply to solid medicines.
Items inside your handluggage and hold luggage -
Can I carry mortadella, tortellini, parmigiano ... in my handluggage?
We suggest you should contact the RELEVANT AUTHORITY CITES
(in case you should need the ice cubes to preserve the goods, one must consider they are not allowed in the handluggage).Items inside your handluggage and hold luggage
Lost items on the plane and at the airport
-
If I lose an item, who can I refer to?
If you have lost your luggage/item:
On board the aircraft (apron bus): write to oggetti@ghbologna.it
On board a taxi: contact the Lost and Found Office of Bologna municipality
On board the Aerobus - BLQ: Contact TPER service
On board a scheduled bus: Contact the Company that supplied the service.
On board a rented car: Contact the Car rental that supplied the service.
For all other areas not mentioned above write to oggettismarriti@bologna-airport.it
Lost items on the plane and at the airport -
I think I've left my rucksack on the plane, what should I do?
If you've left any item on board the aircraft (apron bus): Write to oggetti@ghbologna.it
Lost items on the plane and at the airport -
I have left my glasses at the security checkpoints, what should I do?
Send an email to oggettismarriti@bologna-airport.it, or else report to the Luggage Storage (at the Staff security checks gate - 1st floor/departures - next to the MBL), open 24/7.
Lost items on the plane and at the airport
Transfer from and to the airport
-
How can I get to the airport from the train station?
Through a regular Aerobus shuttle service - BLQ taxi or car rentals with driver.
Transfer from and to the airport -
How do I get to the city centre from the airport?
Through a regular Aerobus shuttle service - BLQ, taxi or car rentals with driver.
Transfer from and to the airport -
How much is a taxi to the train station?
Transfer from and to the airport -
Are there any bus connections to other cities?
Yes, several connections are active to the main cities in the area.
Transfer from and to the airport
PRM services
-
How can I request for a special assistance?
In order to get a service adequate for your needs, as well as a prompt one, the request for the assistance must be forwarded to the Airline already while booking or anyway within 48 hours from the departure time.
It will be the Airline's duty to inform the concerned airport.
PRM services -
I haven't booked my assistance because I only need it at the airport, whom should I ask?
You need to get at the airport in due advance according to the Airline's indications and inform about your arrival through one of the Contact points (even in case of web check-in).PRM services
Car rentals
-
Where are car rentals located?
The car rental offices are located on the ground floor of the Terminal
Car rentals -
What are car rentals times?
Car rentals have offices in the terminal which are usually open from 8.00 until 23.00.
Car rentals -
Where can I leave my car keys if the car rental office is closed?
The offices are equipped with key drop-off counters even at closing times. Some Airlines are even equipped with key drop-off boxes in the parkings.Car rentals
Currency exchange
-
Is there currency exchange at the airport?
Yes, the service is provided by Travelex (Arrivals, Departures, Air side).
Currency exchange -
What are their opening times?
Opening times are as follows:
Travelex Arrivals: Mon – Sun 9/22 (at the Arrivals- ground floor);
Travelex Departures: Mon– Sun 8.30/17 (departures area - first floor in front of security checkpoints);
Travelex Boarding area: Mon– Sun 5.30/19 (boarding area- first floor next to gate 15).
Currency exchange
Customes and tax free
-
How much money can one carry abroad?
The import and/or export of currency and other transferable securities and assets is free up to the total amount of €10,000. For higher sums it is necessary to fill in a form and hand it at the customs while entering or leaving the country. Failing to do so will result in an offense of the currency regulations.
Customes and tax free
Miscellaneous services
-
Where can I eat at the airport?
Here taste flies high!
From the Emilia-Romagna culinary tradition up to the famous pizza from Naples , from quick snacks to the maxi burgers with chips...
Miscellaneous services -
Is there a pharmacy at the airport? What are its opening times?
The pharmacy is on the ground floor, open every day from 5.00 until 20.00.
Miscellaneous services -
Is there a bank or cash dispenser at the airport?
On the ground floor, near the Terminal entrance, you find two Intesa Sanpaolo ATMs available to all airport customers 24h.
Miscellaneous services -
Is there a VIP Lounge?
Yes, on the first floor. Exclusive and refined, entirely focused on the business passenger's needs: Marconi Business Lounge is the best place where to spend your waiting, matching relax and work.
Miscellaneous services -
Is there a luggage storage facility at the airport?
Yes, on the first floor of the airport, Departures area, at the Staff security checks gate The service is open 24/7. Passengers can leave their luggage they do not want on board or they need to leave behind for whatever reason.
- The service is subject to payment.
- The service cannot be booked.
- The service may be suspended for operational or logistical reasons.
- Maximum storage length is 120 days.
Miscellaneous services
