FAQ

Yes, the Passenger Terminal is open 24/7.
The terminal’s main entrance door located on the ground floor is always open, even at night.

The cafe located on the ground floor in front of the main entrance is also open 24 hours a day.

The information office is open from 5:00 a.m. to 12:00 a.m.

You may enter the boarding area starting from three hours prior to your flight’s departure.

You should be at the airport:

• at least two and a half hours prior the departure of your flight, if you have check-in hold baggage,
• at least two hours before flight departure if you have hand baggage only.

If your airline asks you to arrive at the airport earlier, please follow their instructions.

Some airlines accept the online check-in confirmation in both digital form (which passengers may show from a smartphone, tablet or computer) and printed, hard copy form.

However, in the airport there is no place for printing, so we advise passengers to bring a paper copy of their online check-in confirmation if expressly instructed by their airline.

On the ground floor, on the left of the main entrance.

In the check-in area. The desks dedicated to Tour Operators are those from 101 to 107.

In order to get a service adequate for your needs, as well as a prompt one, the request for the assistance must be forwarded to the Airline already while booking or anyway within 48 hours from the departure time.

It will be the Airline's duty to inform the concerned airport.

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You need to get at the airport in due advance according to the Airline's indications and inform about your arrival through one of the Contact points (even in case of web check-in).

The offices are equipped with key drop-off counters even at closing times. Some Airlines are even equipped with key drop-off boxes in the parkings.

The car rental offices are located on the ground floor of the Terminal

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Car rentals have offices in the terminal which are usually open from 8.00 until 23.00.

If your baggage has arrived in Bologna and you've been contacted by the Lost&Found Office, you can come to pick it up.

If you are the owner/nominee of the baggage, go to the Lost&Found in the arrivals area.

Remember to bring the following with you:

• The Property Irregularity Report (PIR) that was issued to you when the lost baggage report was made;
• the keys and/or combination of your baggage;
• an identity document.

If, you have been authorised by someone to collect the baggage, remember to bring the following with you:

• The customs declaration of the baggage owner;
• the authorisation of the baggage owner;
• a photocopy of the owner's identity document;
• one of your own currently valid identity documents.

If you realize that you collected someone else luggage, please contact as soon as possible Lost&Found office.

Anything that happens to checked-in baggage is the responsibility of the airline.
Always keep your tickets and vouchers for your baggage.

If your baggage is not delivered to you on your arrival:

• Do not leave the baggage claim hall;
• go to the Lost&Found Office in the baggage claim hall;
• file a lost baggage report;
• you will be issued with the PIR (Property Irregularity Report) form with the contacts for tracking your case;
• you can track the status of your baggage on the World Tracer site;
• you will be contacted by the lost&found office when your baggage arrives or by the courier for home delivery if applicable;
• if, after 5 days, your baggage has not been found, contact your airline directly.

If you did not file a lost baggage report before leaving the arrivals area, contact your airline directly to check whether you can do so belatedly.
If you have filed a lost baggage report at a different airport from ours, please contact the Lost&Found Office at the airport in question.

For reports filed at Bologna airport, go to the page Lost baggage in the airport.

Courier designated for delivery
The courier responsible for the home delivery of baggage is a sub-concessionaire of the airline. For any information, requests and/or complaints about the service provided by the courier, please contact your airline or call the number of the courier, which can be found online.

You can find additional information on the Air Passenger Rights Charter.

Anything that happens to baggage is the responsibility of the airline. Always keep your tickets and vouchers for your baggage. Passengers are responsible for checking the state of their suitcases delivered to them. If, on your arrival, you notice your baggage has been damaged:

• Do not leave the baggage claim hall;
• go to the Lost&Found Office in the baggage claim hall;
• file a damaged baggage report, with which you can request compensation from the airline, if applicable;
• if you need to know the status of your damaged baggage report, contact your airline.

If you leave the baggage claim area, you can no longer file a damaged baggage report.
In this case, contact your airline directly to check whether you can file a damaged baggage report belatedly.

For reports filed at Bologna airport, go to the page Lost baggage in the airport.

You can find additional information on the Air Passenger Rights Charter.

The fare found on the day of the booking request may no longer be available. The online ticketing service of AdB will offer the passenger another fare available for booking, if present.

Yes, for every issued ticket some handling fees are due.
The charging of the handling fees will be done separately with respect to the purchase of the plane ticket; two separate sums will result on the credit card's final statement.

In case your plane ticket hasn't been issued, the sum withheld as a deposit of the handling fees will be released, becoming available again to the card holder.

Plane tickets are issued immediately while booking if purchased by Visa or Mastercard credit card with an additional security pin (Verified by Visa or MasterCard SecureCode), or within 48 hours from the booking, if bought by a different credit card.

The service is available 24/7 on the website.

In extremely exceptional cases beyond the will and control of AdB, it may not be possible to issue within 48 hours the plane tickets for confirmed bookings with the label "open status", as well as the other cases where, prior communication to the Client, further checks on the received booking are necessary.
AdB reserves the right to check the personal data and credit card holder's name, requiring a copy of the ID, passport and credit card.

In such cases AdB shall have to promptly inform the Client and provide for, whenever possible, the issuing of an equivalent plane ticket to the one requested, or else agree with the Client on an alternative solution.

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On the ground floor, near the check-in area. Most Airlines are assisted by the two companies Alisud and Are. The rest of the Airlines have their own counter.

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Yes, the service is provided by Forexchange (Arrivals and Departures).

Opening times are as follows:

Forexchange Arrivals: Mon – Sun 9/22 (at the Arrivals- ground floor);

Forexchange Departures: Mon– Sun 8.30/17 (departures area - first floor in front of security checkpoints).

The ways you can contact each Airline are different and are stated on their websites.

If you don't know the web address of your Airline, find it on the list of airlines operating at Bologna airport.

Contact your airline to find out about the allowances of weight and size.

Contact your airline to find out about the allowances of weight and size.

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Some airlines have additional requirements that must be met to access online check-in, so if you are unable to check in online, contact your airline to obtain information about how the online check-in service works.

Yes, the entrance to the passenger terminal is also allowed for meeters and greeters of departing passengers, but the access will be suspended in case of overcrowding inside the terminal. Instead, meeters and greeters of arriving passengers can remain outside the terminal where special waiting areas have been set up.

The well-being and health of all passengers and airport staff is the priority for Bologna Airport. Our staff dedicated to special assistance are always available to passengers with reduced mobility problems (PRM).

The wheelchairs used for the transport of passengers with reduced mobility are sanitised after every use and an intensive sanitisation of the special elevators for the transport of passengers on board is in place. The staff also wears personal protective equipment to safeguard their own and the passenger's health.

If you are worried about how the Coronavirus may impact your travel plans, you can consult the relevant website of the Italian Ministry of Foreign Affairs page, which gives the latest information on the current situation country by country.

The European Union has also created a new website on the topic with information for travel within the EU.

You can also contact your airline.
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We suggest you contact your airline directly.

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Toilets are continuously monitored so that the soap will not run out, and 100 hand sanitising liquid dispensers have been installed close to all toilets and in all areas of the passenger terminal. In addition, dispensers have been installed in all staff areas. In spite of this some dispensers, due to the high frequency of use, may be found empty, so we kindly askall users to report such a situation so that we can take care of it.

Visit our web page.

Contact your airline to find out about the boarding of infant car seats.

For any liquid foods in cream or gel form (i.e. pesto, béchamel, preserves, spreads, etc.), please refer the dedicated page for the restrictions on liquids. There may be active restrictions on the transport of solid foods in the country of arrival.
Should you have doubts or questions, we invite you to contact the authorities of the destination country.

Yes, medication (including in liquid form) or products related to medical use are allowed (without the need for a prescription).

Yes.

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Yes, but some restrictions apply.

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If you’ve lost your ID and you’re still at the airport, you may report the loss to the Border Police Office, located on the first floor of the terminal.

If you’ve lost your wallet and you’re still at the airport, you may go to short-term baggage storage/lost and found on the first floor/departure floor of the airport, in the staff gate, and near the VIP Lounge.

If you’ve lost your ID or wallet and you’re no longer at the airport, you may write an email to oggettismarriti@bologna-airport.it and indicate:

• All of the details needed to identify your lost item;
• date and time of loss;
• place where it was presumably lost.

Go to the Lost & Found office before leaving the arrival area and inform the staff at the desk.
If you notice later on, you can write an e-mail to oggetti@ghbologna.it.

Visit our web page.

Visit our web page.

If you have lost an item of luggage/object:

• On board the aircraft, shuttle buses, baggage reclaim area: please, write to oggetti@ghbologna.it.
• On board a taxi: please, contact Centrale Radio Taxi "CAT", oppure Centrale Radio Taxi "COTABO".
• Aboard BUS 944 (Bologna airport – Hospital “Maggiore”): please, contact the TPER service.
• Aboard MARCONI EXPRESS: please, contact the TPER service.
• In a car rental: please, contact the car rental company that issued the service.
• Onboard a shuttle bus to other regions/cities: contact the transport company operating the service using the available contact details.

Yes, there are several ongoing commercial agreements.

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If you use the Telepass, you enter and exit the parking without withdrawing the ticket. As soon as you approach the entry/exit gate, the bar will lift up automatically. You will be charged the amount due by Telepass (at the park exit), which will also issue an invoice. In case the parking lot is full, the bar won't lift up.

If you are entitled to any other discounts or promotional fares, do not enter through the Telepass lanes, or alternatively cover your Telepass device, as otherwise they would not apply. Any subsequent charges are non-refundable.

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You can book your parking at the airport, through the our website, our apps iOS and Android, or over the phone.

Yes, you can request an invoice from the Parking Control Office on the day you return from your trip, before leaving the car park. Alternatively, you can send the parking ticket you paid for to parcheggi@bologna-airport.it by 12:00 on the day after you leave the car park.

Yes, subject to request to parcheggi@bologna-airport.it

Yes, at the Marconi Business Lounge.

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On the ground floor, Check-in area, you find two Intesa Sanpaolo ATMs available to all airport customers 24h.

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To activate the free Wi-Fi network and surf select the "EmiliaRomagnaWiFi wifiprivacy.it" network.

Visiting the HR page you can check if there are any open positions, or simply send your resume as a sponteanous application.

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At the Carrefour Express and Relay - Newsagent and Tobacconist

Yes, several connections are active to the main cities in the area.

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Through a monorail train (Marconi express), taxi or car rentals with driver.

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Through a monorail train (Marconi express), taxi or car rentals with driver.

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Go to page Taxi

Access is reserved to holders of Frequent Flyer passes, travellers identified by the Airlines with a Business or First Class ticket or by purchasing entry on-line or directly in the lounge.

More informations.

No. Children under the age of 10 are granted free access, provided they are accompanied by an adult.

To get in touch with the VIP Lounge, send an e-mail to marconilounge@bologna-airport.it or call +39 051 6479616.

The VIP Lounge is on the first floor of the airport. Before the security checks, follow the signs for the Marconi Business Lounge.

Yes. The YouFirst Service is the tailored service created just for you.

More informations.