Special assistances

Advance request for assistance

Assistance must be request in advance with with the airline, travel agency or tour operator when you buy the flight or, at the latest, at least 48 hours before departure.
The airline shall forward the request to the airport concerned.

Advance request for assistance consciously and responsibly because:

• Without advance request or late request for assistance of the service results/may result in longer waiting times at the airport.
• Advance request the service is essential to enable the airport to provide the passenger with appropriate assistance.

Regulation (EC) no. 1107/2006 protects the rights of passengers with disabilities or reduced mobility (PRM) in all European Union airports, in order to guarantee full accessibility to air transport and an assistance service suited to the needs of the passenger, free of charge and without discrimination.

Different types of assistance

While booking your flight, if you need a special assistance please inform your airline about your specific needs at least 48 hours prior your departure time. At the time of your pre-notification it is important to specify the type of assistance needed:

• Wheelchair assistance to and from the aircraft - WCHR
  Passenger who can walk independently inside the aircraft and descend and ascend stairs but needs a wheelchair or other means of transport for long distances inside the terminal.
• Wheelchair assistance to and from the aircraft and with stairs - WCHS
  Passenger who can walk independently inside the aircraft but cannot descend or ascend stairs and needs a wheelchair or any other means of transport for long distances inside the terminal.
• Wheelchair assistance for passenger travelling with own mobility aid -WCHC
  Non-ambulatory passengers, who NEEDS a wheelchair and require assistance from the moment of arrival at the airport, during all phases of boarding and disembarkation of the flight, until the end of the flight and upon terminal exit.
• Hearing assistance - DEAF
  Passengers with partial or total limitations of hearing who requires communication assistance in the terminal and on the plane.
• Vision assistance - BLIND
  Passenger who is blind or low vision who requires assistance with wayfinding and communication in the terminal and on the plane.
• Intellectual/developmental disability assistance - DPNA
  Passenger with cognitive, intellectual, or developmental disability who requires assistance in the terminal and on the plane.