My baggage has been damaged, who do I contact?
Anything that happens to baggage is the responsibility of the airline. Always keep your tickets and vouchers for your baggage. Passengers are responsible for checking the state of their suitcases delivered to them. If, on your arrival, you notice your baggage has been damaged:
- Do not leave the baggage claim hall;
- go to the Lost&Found Office in the baggage claim hall;
- file a damaged baggage report, with which you can request compensation from the airline, if applicable;
- if you need to know the status of your damaged baggage report, contact your airline.
If you leave the baggage claim area, you can no longer file a damaged baggage report.
In this case, contact your airline directly to check whether you can file a damaged baggage report belatedly.
The airline is not responsible for minor damage such as cuts, scratches, breakages and/or small dents to the hinges, locks, wheels, handles, stud feet, straps, etc.
For reports filed at Bologna airport, go to the page Lost baggage in the airport.
You can find additional information on the Air Passenger Rights Charter.
Other questions on the same topic
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I have to collect my lost baggage at the airport, what do I need to do?
If your baggage has arrived in Bologna and you've been contacted by the Lost&Found Office, you can come to pick it up.
If you are the owner/nominee of the baggage, go to the Lost&Found in the arrivals area.
Remember to bring the following with you:
- The Property Irregularity Report (PIR) that was issued to you when the lost baggage report was made;
- the keys and/or combination of your baggage;
- an identity document.
If, you have been authorised by someone to collect the baggage, remember to bring the following with you:
- The customs declaration of the baggage owner;
- the authorisation of the baggage owner;
- a photocopy of the owner's identity document;
- one of your own currently valid identity documents.
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I have collected someone else's luggage, what should I do?
If you realize that you collected someone else luggage, please contact as soon as possible Lost&Found office.
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I've lost my baggage, what should I do?
Anything that happens to checked-in baggage is the responsibility of the airline.
Always keep your tickets and vouchers for your baggage.If your baggage is not delivered to you on your arrival:
- Do not leave the baggage claim hall;
- go to the Lost&Found Office in the baggage claim hall;
- file a lost baggage report;
- you will be issued with the PIR (Property Irregularity Report) form with the contacts for tracking your case;
- you can track the status of your baggage on the World Tracer site;
- you will be contacted by the lost&found office when your baggage arrives or by the courier for home delivery if applicable;
- if, after 5 days, your baggage has not been found, contact your airline directly.
If you did not file a lost baggage report before leaving the arrivals area, contact your airline directly to check whether you can do so belatedly.
If you have filed a lost baggage report at a different airport from ours, please contact the Lost&Found Office at the airport in question.For reports filed at Bologna airport, go to the page Lost baggage in the airport.
Courier designated for delivery
The courier responsible for the home delivery of baggage is a sub-concessionaire of the airline. For any information, requests and/or complaints about the service provided by the courier, please contact your airline or call the number of the courier, which can be found online.You can find additional information on the Air Passenger Rights Charter.
