Special assistances

How to ask for assistance

In order to grant an adequate and prompt service, the request for the assistance must be made to the Airline already while booking and as early as 48 hours prior your departure time. It will be the Airline's duty to forward such request to the concerned airport.

Following the European regulations (EU 1107/2006), IT IS THE RESPONSIBILITY OF THE AIRPORT COMPANY TO PROVIDE FOR THE GROUND ASSISTANCE OF PASSENGERS WITH REDUCED MOBILITY (PRM).

Strictly pursuant to the Charter of Fundamental Rights of the European Union, within the air travel, as well as in all other aspects of life, people with reduced mobility have the same rights as any other citizen to the freedom of movement, freedom of choice and to non-discrimination.

Different types of assistance

While booking your flight, if you need a special assistance please inform your airline about your specific needs at least 48 hours prior your departure time. At the time of your booking it is important to specify the type of assistance needed:

• WCHR (WHEEL CHAIR RAMP)
  A passenger who can autonomously walk on board the plane as well as walk down and up the stairs, but who needs a wheelchair or other vehicles to move long distances around the airport Terminal.
• WCHS (WHEEL CHAIR STAIR)
  A passenger who can autonomously walk onboard the plane, but who cannot walk up and down the stairs and needs a wheelchair or other vehicles to move long distances around the airport Terminal.
• WCHC (WHEEL CHAIR COMPLETELY)
  An immobilised passenger who needs a wheelchair to move and who needs assistance from the arrival at the airport until the end of the flight and to get out of the airport. 
• DEAF
  A passenger with a hearing or hearing and speech impairment.
• BLIND
  A passenger with a visual impairment (please distinguish between blind and legally blind).
• DPNA
  A passenger with mental or behavioural disorders.