App accessibility statement

1. General information

Bologna Airport is committed to making its app accessible, in accordance with Italian Law no. 4 of 9 January 2004. This Accessibility Statement applies to the BLQ - Bologna Airport app, which can be downloaded from the App Store and Google Play.

The app has been designed to comply with the accessibility requirements of Directive (EU) 2016/2102, implemented in Italy by Legislative Decree 106/2018, and the Guidelines on the Accessibility of IT tools adopted by AGID.

2. Compliance status

As of now, the app is partially compliant with the accessibility requirements set forth inAppendix A of the UNI CEI EN 301549:2021 standard, as required by Art. 3-quater of Law no. 4 of 9 January 2004, as there are some non-compliant elements that limit the experience for all users.

Starting in July 2025, an in-depth technical analysis will be launched with the aim of identifying additional critical issues related to accessibility. At the end of this phase, remediation activities will begin, with measures aimed at enhancing usability and the user experience.

The release of the app update including these improvements is scheduled for the end of September 2025, with the aim of achieving a greater level of compliance with accessibility standards, in line with the provisions for mobile applications contained in current legislation.

3. Inaccessible content

The contents listed below are not accessible for the following reason: non-compliance with Law no. 4 of 9 January 2004 (the Stanca Law) and the requirements of Appendix A of the UNI CEI EN 301549 standard.

• Missing or non-descriptive accessible labels: some interactive elements (e.g. buttons, functional icons) do not have accessible labels or merely generic/incomplete ones, making interaction via screen readers difficult.
• Insufficient colour contrast: text and graphical components have been found with inadequate colour contrast with respect to the background, in particular in their inactive states or in the presence of complex backgrounds, and thus not compliant with the WCAG 2.1 requirements (criterion 1.4.3).
• Inconsistent reading order: in some screens, the navigation order for screen readers does not respect the visual logic of the interface, thus compromising the ability to understand the contents and usability.
• Elements not perceptible through assistive technologies: some informational images, status icons or visual components are not correctly exposed to VoiceOver or TalkBack, making them inaccessible to blind or visually impaired users.
• Controls with inadequate dimensions or which are too close together: there are buttons and interactive areas with dimensions lower than the minimum recommendations (44x44 points) or which are too close to each other, creating usage difficulties for people with motor or visual disabilities.
• Presence of redundant or duplicated elements: some components are announced several times by screen readers, thus causing confusion or disorientation in the user.
• Absence of notifications for dynamic interface updates: status changes (e.g. opening of forms, content updates) are not adequately communicated to assistive technologies, preventing a correct understanding of the context.

4. Drafting of the statement

This statement was drafted on 17/06/2025.

The information in the statement was obtained from a technical self-assessment and from an accessibility test conducted with a blind user, using screen readers on mobile devices.

5. Information about the mobile application

1. Date of publication of the app: 5 June 2021
2. Development technology used: Swift for iOS, Java for Android
3. Operating systems supported: iOS 13.0 or higher, Android 6.0 or higher
4. Latest significant update: 27 May 2025
5. Have usability tests been carried out: Yes, through internal tests with representative users and the use of screen readers (TalkBack and VoiceOver)

6. Information about the structure

1. Number of employees with disabilities within the organisation: approximately 30.
2. Number of workstations for employees with disabilities: 0

7. Contact and feedback mechanism

To report accessibility problems or request information about inaccessible content, we can be contacted by filling out the online form

8. Complaints procedure

In the event of an unsatisfactory response or no response within 30 days, the user can submit a report through the complaint mechanism provided by AGID at the following link: https://www.agid.gov.it/en/intervention-areas/accessibility-usability