Special assistances

Rights and service quality

Regulation (EC) no. 1107/2006 protects the rights of passengers with disabilities or reduced mobility (PRM) in all European Union airports, in order to guarantee full accessibility to air transport and an assistance service suited to the needs of the passenger, free of charge and without discrimination.

No one can refuse your booking or boarding on the basis of your disability or reduced mobility. The only exception applies to potential safety related problems connected to national or international regulations or technical impediments, for instance concerning the size of the aircraft.

For flights within the EU, if no technical issue prevents it, and provided that a prior 48-hour notification was made, airlines must carry medical equipments and 2 mobility aids, such as wheelchairs or crutches, without any additional charges.