Special assistances

Arriving at the Airport

It is important to be at the airport's contact points at least two hours and thirty minutes before your flight's scheduled departure time (if the company gives longer arrival times, you must comply with them):

• Help Phone: dedicated phones near the entrances to the terminal, car parks and the Marconi express station.
• Special assistance reception: located on the ground floor of the terminal, check-in area.
• Information Desk: counter located at the ground floor of the terminal, check-in area.
• Check-in counters: the check-in counter for your flight.
• Parking Office: office located at the ground floor of the P2 Business parking lot, open 24/7 every day.

Bologna airport's layout and the service's organisation require that passengers with reduced mobility or a disability be present in sufficient time to provide adequate assistance.

Please recall that the advance request for assistance is essential to allow the airport and the airline to arrange the service in the best possible manner throughout every phase of the journey and organise the personnel necessary to guarantee adequate passenger assistance. Without the advance request, there is a risk of having to wait longer for assistance and also of compromising the service of passengers who requested assistance with regular advance.