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Service quality

Quality is at the heart of Bologna Airport’s business operations: this means a constant commitment to improving the services provided and maintaining the highest international standards. The airport management company is responsible for the design and development of airport infrastructure, centralized services and subcontracting of commercial activities, as well as coordinating and monitoring the performance of the various companies that operate at the airport.

Services Charter

Aeroporto di Bologna has published the new issue of the Services Charter, in compliance with the GEN-06 Enac regulations.

The Airport Services Charter outlines a short profile of Bologna Airport by summarising its performances regarding queuing times, quality of the services supplied to the passenger, cleanliness, information and assistance provided, and the whole of the features affecting the passenger’s own travelling experience.
Such tool also represents our formal commitment towards our customers to constantly improve our services.

Documents