Is the Airport open?
Once the lockdown phase is over, the activities of the Bologna Airport are gradually normalizing with the airlines that restore the connections.
Bologna Airport is open in accordance with the provisions of the authorities in order to guarantee an essential public service, which is to ensure that those who absolutely must travel can do so, with scheduled flights, ambulance flights or military flights and for the transport of goods, with cargo flights. Medical equipment and supplies arrived and are still arriving to Bologna to help combat the impact of the global pandemic.
We continue to work closely with the health authorities and Airline Partners to ensure that this is done safely.COVID-19
Why has Bologna airport always been open?
Our airport has always been open on a scaled down basis as we help with the repatriation of Italian citizens and to allow those who have an unwavering need to travel, to be able to do so. During the whole emergency and the various lockdown phases that followed, ambulance and organ transport flights and the transport of medical supplies with cargo flights were always guaranteed. Equipment and supplies of sanitary materials have arrived and are still arriving in Bologna, to help fight the impact of the global pandemic.COVID-19
What social distancing and precautionary measures are in place at Bologna airport?
The measures Italian authorities have put in place to respond to Coronavirus include:
- enhanced monitoring procedures for flights, with temperature controls with latest generation thermal scanners and laser thermometers positioned at the entrances of the passenger terminal, at security checks and at arrivals;
- the presence of additional airport officials;
- the intensive airport areas sanitation;
- the positioning of disinfectant hand sanitizer along the entire passenger journey and in all areas dedicated to airport staff.
In addition, we have implemented signage and voice announcements, social and website information content to remind passengers recommendation about social distance and good practices as to wash frequently their hands.
Airport staff are also always present at the terminal to provide reply to all the information requests, thanks to the constant monitoring of the information point.
Bologna Airport is working to ensure that passengers can reach their destination as quickly and safely as possible and at the same time is guaranteeing its airport staff to operate safely.
In collaboration with the health authorities, the airport constantly follows all government guidelines to protect passengers and airport staff.COVID-19
Is the use of the mask mandatory at the airport?
Yes, in line with the new regional law of the Emilia-Romagna Region, the use of the mask in all places open to the public is mandatory, therefore the use of the mask is also mandatory inside the passenger terminal.
We strongly advise passengers to follow the indications of the Italian Government on the website and the indications of the Airline you are traveling with.
Please be mindful that you may be asked to remove it when going through security so that we can carry out security checks.COVID-19
I accompany a passenger or I pick it up, can I enter the passenger terminal?
No, the entrance in the passenger terminal is only allowed for passengers with travel documents, airport operators, operators of public services and government agencies staff. All meeters and greeters must remain outside the terminal where special waiting areas have been set up. There are exceptions for those accompanying certain specific categories such as passengers with reduced mobility or minors traveling alone.COVID-19
Are there temperature checks in place at Bologna Airport?
Yes, passenger body temperature checks have been active since the start of the emergency, first through the use of laser thermometers and then with the installation of new thermoscanners at all entrances of the passenger terminal, at departures and arrivals. Thermoscanners at Bologna Airport are new generation devices that allow temperature measurement continuously and quickly without stopping the flow of passengers.
New thermoscanners will be installed shortly at the entrances of the passenger terminal.
Want to see how they work? Watch the video on our Youtube channel.COVID-19
Which procedures are in place to help protect passengers and airport staff?
Protecting passengers and airport staff is Bologna Airport’s number one priority. Bologna Airport continues to follow the medical, clinically driven, advice from Public Health Authorities. These are the measures that have been put in place:
- Temperature measurement of departing and arriving passengers;
- dedicated staff to support monitoring activities and social distancing;
- a public information campaign, including signage across all areas of our terminal.
Bologna Airport has put in place a number of measures to help support you passengers and airport operator staff including:
- The provision of n° 100 hand sanitiser dispensers in all areas of the terminal and in the restrooms;
- intensive cleaning and disinfection of the terminal areas and offices several times a day;
- plexiglass separator panels installed at check-ins and boarding gates;
- protective devices - protective gloves and masks - for who perform front-line services for passengers.
Which cleaning measures has Bologna Airport put in place to respond to Coronavirus?
Bologna Airport has enhanced its already thorough intensive cleaning and disinfection processes in response to the issue, including more frequent cleaning services scheduled and the provision of hand sanitiser dispenser locations across the airport, for both passengers and staff.COVID-19
Where can I find the hand soap and the dispensers with the sanitizer?
Toilets are continuously monitored so that the soap does not run out, and sanitising liquid dispensers have been installed close to all toilets. In addition, these dispensers have been installed in all staff areas. In spite of this, some dispensers, due to the high frequency of use, may remain empty, so we ask you, if you detect such a situation, to report it to us so that we can take care of it.COVID-19
What are the shops, restaurants and other services available at Bologna Airport?
Before the security checks, the following are open: the pharmacy, the Carrefour Express supermarket and some car rental companies on the ground floor of the terminal, "la Ghiotta" bar and the ATM on the first floor of the terminal, also this before security checks.
After the security checks, the bar in front of the boarding gate n.10.COVID-19
Should I arrive to the airport earlier than usual?
To guarantee compliance with the above mentioned health measures, boarding times may be longer than expected: we therefore kindly invite all passengers to turn up at least 2 hours ahead of the departure time and anyway follow the airline’s instructions.COVID-19
I am a passenger with reduced mobility, can I still receive assistance at the Airport?
Yes, Bologna Airport has always guaranteed and still guarantees assistance for passengers with reduced mobility, but you must book the service through the airline with which you are travelling at least 48 hours before the departure of your flight.COVID-19
Are there special security measures to help the passengers most at risk?
The wellbeing and health of passengers and airport staff is the priority at Bologna Airport. Our staff dedicated to special assistance are always available to passengers with reduced mobility problems (PRM).
The wheelchairs used for the transport of passengers with reduced mobility are sanitized at every assistance change and is in place intensive sanitization of the special elevators for the transport of passengers on board. The staff also wears personal protective equipment to guarantee their own and passenger's health.COVID-19
How to prepare for the travel?
If you are worried about how the Coronavirus may impact your travel plans, you can consult the thematic website of the Italian Ministry of Foreign Affairs, which gives the latest information on the current situation country by country.
The European Union has also created a new thematic website with information for travel between EU.
You can also contact your airline of reference.
For more informationCOVID-19
What happens if I change my travel plans?
We suggest you contact your airline directly.COVID-19
Will my flight be canceled or moved?
It is important to contact the airline you are travelling with directly, to get the most up-to-date information as possible about your flight.COVID-19
I have already booked and paid for parking on the airport website, but I am not leaving anymore, what should I do?
If you have already booked and paid for parking on the Bologna airport website, but your flight has been cancelled, you must enter your refund request on our website under "I need MyBLQ assistance for online purchases".COVID-19
I've already booked and paid for parking on Ryanair's website, but I'm not leaving anymore, what should I do?
If you have already booked and paid for parking on Ryanair's website or app, but your flight has been cancelled, please contact the airline Ryanair directly for a refund.COVID-19
I booked a parking space but I haven't paid yet and I'm not leaving. Should I cancel the reservation?
If the parking space has not yet been paid for, but only booked, the reservation can be cancelled directly by the user in MyBLQ area. In case of difficulty, given the emergency situation and in exceptional cases, it is sufficient to let the reservation be cancelled.COVID-19
Due to the Coronavirus emergency travel ban still active in some Countries, I am unable to return to the airport to pick up the vehicle I had parked. Will I be charged for the extra days of parking?
To reduce as much as possible the inconvenience to customers who were unable to pick up their car from our car parks on the scheduled date due to the travel blockade, Bologna Airport will not charge any additional cost compared to the one due for the scheduled parking.
Regardless of the car park used, we invite you, before collecting the car, to go to the “Presidio Parcheggi”, the office located at the ground floor of the P2 multi-storey park. If you have not reserved your parking space, bring the air ticket that certifies the scheduled entry dates and exit from the parking area.COVID-19
Are the airport car parks still open and bookable?
Only some car parks are temporarily open at Bologna Airport, but the service is guaranteed 24 hours a day.COVID-19
Is the Marconi Business Lounge open?
The Marconi Business Lounge has been reopened since July 1st.COVID-19
What are the access doors to the passenger terminal?
For those entering the Terminal, the doors available are:
- the Maine Entrance;
- the check-in entrance on the ground floor;
- the door in front of the “Ferrari” store on the first floor.
At the exit, a single dedicated door has been opened, in front of the “Carrefour” supermarket on the ground floor.
Along the new paths there are specifics signages.COVID-19
Who can enter the passenger terminal?
Only passengers with travel documents, airport operators, operators of public services and government staff can enter the passenger terminal. All meeters & greeters must instead remain outside the terminal where special waiting areas have been created. There are exceptions for those accompanying certain specific categories such as passengers with reduced mobility or minors traveling alone. See subsequent FAQs.COVID-19
I accompany a Passenger with Reduced Mobility PRM o a minors traveling alone, may I enter the passenger terminal?
Yes, the entrance in the passenger terminal is always allowed for accompanying passengers of passengers with reduced mobility until the dedicated staff take charge of the departing passenger. Entrance is also permitted to accompanying minors until the minor airline takes charge of the airline.COVID-19