FAQ: Airline ticketing
Can I buy plane tickets over the phone?
Yes, the service allows you to buy plane tickets, ask for refunds and/or cancellations through a dedicated assistance by the call centre staff.Airline ticketing
Where are ticketing offices at the airport and what are their opening times?
On the ground floor, near the check-in area. Most Airlines are assisted by the two companies Alisud and Are. The rest of the Airlines have their own counter.Airline ticketing
How can I buy a plane ticket on Bologna Airport website?
Plane tickets are issued immediately while booking if purchased by Visa or Mastercard credit card with an additional security pin (Verified by Visa or MasterCard SecureCode), or within 48 hours from the booking, if bought by a different credit card.Airline ticketing
What happens if I do not receive the plane ticket bought on Bologna Airport website
In extremely exceptional cases beyond the will and control of AdB, it may not be possible to issue within 48 hours the plane tickets for confirmed bookings with the label "open status", as well as the other cases where, prior communication to the Client, further checks on the received booking are necessary.
AdB reserves the right to check the personal data and credit card holder's name, requiring a copy of the ID, passport and credit card.
In such cases AdB shall have to promptly inform the Client and provide for, whenever possible, the issuing of an equivalent plane ticket to the one requested, or else agree with the Client on an alternative solution.Airline ticketing
Can there be a rise in the ticket fare?
The fare found on the day of the booking request may no longer be available. The online ticketing service of AdB will offer the passenger another fare available for booking, if present.Airline ticketing
Is there any commission when I buy a plane ticket either by phone or online?
Yes, for every issued ticket some handling fees are due.
The charging of the handling fees will be done separately with respect to the purchase of the plane ticket; two separate sums will result on the credit card's final statement.
In case your plane ticket hasn't been issued, the sum withheld as a deposit of the handling fees will be released, becoming available again to the card holder.Airline ticketing
Is it possible to modify the booking regarding the issued plane tickets?
Yes, it is possible to change or cancel the bookings made and/or ask for variations or refunds regarding the issued tickets, according to the terms of each airline.Airline ticketing
What are the payment methods accepted by Bologna Airport online ticketing office?
It is possible to buying plane tickets exclusively by credit card.
The passenger is responsible for the validity and adequate extension of the credit card used, as well as for being entitled to use it.Airline ticketing