How to reserve the service
To guarantee a service that caters to their requirements in the quickest time possible, the request for assistance must be made to the airline company during the booking phase and within 48 hours of departure.
The airline company will be responsible for forwarding the request onto the relevant airport.
Types of assistance
WCHR (WHEEL CHAIR RAMP)Passenger who is able to walk short distances and climb stairs. For longer distances a wheelchair and the appropriate assistance is requested.
WCHS (WHEEL CHAIR STAIR)Passenger who is able to walk short distances, but cannot climb steps. For longer distances a wheelchair and the appropriate assistance is requested.
WCHC (WHEEL CHAIR COMPLETELY)Passenger who needs a wheelchair at all times, including on board.
DEAFDeaf, hearing-impaired, or deaf-mute passenger who need assistance during the journey.
BLINDBlind or visually impaired passenger who needs assistance during the journey.
DEAF/BLINDDeaf or visually impaired passenger that require an accompanying person.
DPNADisabled Passenger Needs Assistance. Passenger who needs assistance during the journey due to a mental disability.
Booking and arrival at the airport
Whatever way you book, if you wish to receive special assistance notify your specific needs at least 48 hours before departure.
On the day of departure the passenger should present themselves at one of the communication points in the airport to provide notification of their arrival and to receive assistance.
Expected waiting-time to receive assistance is different:
- short waiting times for passengers that booked the service 48 hours or more before departure.
- longer waiting times for passengers that book the service less than 48 hours before departure or that request it directly at the airport.