How to reserve the service

To guarantee a service that caters to their requirements in the quickest time possible, the request for assistance must be made to the airline company during the booking phase and within 48 hours of departure.

The airline company will be responsible for forwarding the request onto the relevant airport.

Types of assistance

  • WCHR (WHEEL CHAIR RAMP)

    Passenger who is able to walk short distances and climb stairs. For longer distances a wheelchair and the appropriate assistance is requested.
  • WCHS (WHEEL CHAIR STAIR)

    Passenger who is able to walk short distances, but cannot climb steps. For longer distances a wheelchair and the appropriate assistance is requested.
  • WCHC (WHEEL CHAIR COMPLETELY)

    Passenger who needs a wheelchair at all times, including on board.
  • DEAF

    Deaf, hearing-impaired, or deaf-mute passenger who need assistance during the journey.
  • BLIND

    Blind or visually impaired passenger who needs assistance during the journey.
  • DEAF/BLIND

    Deaf or visually impaired passenger that require an accompanying person.
  • DPNA

    Disabled Passenger Needs Assistance. Passenger who needs assistance during the journey due to a mental disability.

Booking and arrival at the airport

Whatever way you book, if you wish to receive special assistance notify your specific needs at least 48 hours before departure.

On the day of departure the passenger should present themselves at one of the communication points in the airport to provide notification of their arrival and to receive assistance.

Expected waiting-time to receive assistance is different:

  • short waiting times for passengers that booked the service 48 hours or more before departure.
  • longer waiting times for passengers that book the service less than 48 hours before departure or that request it directly at the airport.