Lost & Found

What to do in the case of loss of baggage

If you think your bag has been lost or accidentally taken by someone else contact the Lost and Found Office ground floor (Arrivals), with the baggage receipt that was attached to your ticket. The staff at the office will initiate proceedings for baggage retrieval. If your airline deems it necessary, you will be provided with a kit containing essential items and baggage reclaim will be carried out.

If your airline uses the World Tracer baggage tracing system (see list), you can visit their web site to use this system, enter your reference number and surname for information regarding your baggage.

Delays and damage

Before exiting the Baggage reclaim area, please report to Lost & Found Office for regular claim lodging.

The Passenger Rights Charter provides for compensation in the case of ruined, damaged, lost or delayed baggage on a flight operated by an airline in the EU. Requests for compensation must be made within 7 days of baggage arrival in the case of damage to a registered bag and within 21 days for delayed receipt of baggage. Please contact the local Enac office, the authority entrusted with implementation of the new charter, on 051 6479690, or the free phone number 800 898 121, from Monday to Friday between 8.00 and 20.00. Web site: www.enac.gov.it