FAQs

Luggage

  1. What is the maximum weight allowed for hold baggage on domestic and international flights?
  2. What is the maximum size of hand luggage allowed?
  3. What are the dangerous items that I can’t put in my hand luggage?
  4. What are the restrictions on carrying liquid substances in my hand luggage?
  5. Can I take medicines on board in my hand luggage?
  6. Which objects are forbidden in hold baggage?
  7. What is the procedure to be followed if I have to take firearms (sporting guns on board)?
  8. What do I do if I lose my baggage?
  9. What do I do if my baggage is returned to me damaged?

What is the maximum weight allowed for hold baggage on domestic and international flights?

Rules on maximum weights vary according to the airline: it is a good idea to check directly with your carrier or travel agency.

What is the maximum size of hand luggage allowed?

Hand luggage must not exceed a total of 115 cm when all three dimensions are added together (height + width + depth).

What are the dangerous items that I can’t put in my hand luggage?

For security reasons, objects which could be used as weapons (knives, scissors or files)are not permitted in hand luggage. For the complete list go to the "luggage information" section.

What are the restrictions on carrying liquid substances in my hand luggage?

It is forbidden to take liquids or similar products in your hand luggage unless they are in 100ml bottles, enclosed in a transparent, single use, sealable, plastic bag of no more than one litre in volume, which must be separated from your baggage at security controls. Higher quantities of liquids must be stored in your hold baggage.

Medicines and dietetic products (such as baby foods), as well as articles purchased in the duty free shops (in the departure area), provided that they are contained in sealed bags with the Duty Free mark, are not subject to these restrictions. It is a good idea to keep your purchase receipt with you in case of further checks.

Further information: Leaflet - New security measures, from Association of European Airlines web site.

Can I take medicines on board in my hand luggage?

Yes. The only limitations are on medicines in liquid form and syringes, which must be accompanied by a medical prescription and presented to the check-in staff who will request authorisation from the aircraft commander.

Which objects are forbidden in hold baggage?

Compressed gases, explosives, flammable substances, infectious or poisonous substances (e.g. insecticides), corrosive products, radioactive material, oxidizing or magnetizing substances, alarm devices and underwater torches with batteries. For the complete list go to the "special baggage" section.

What is the procedure to be followed if I have to take firearms (sporting guns on board)?

Munitions and firearms are permitted in hold baggage if they are unloaded, dismantled and appropriately packaged. Custody and transportation of firearms is carried out by an authorised security company. The relevant form will be given to you at the check in desk near security, which you can complete at the police station near the security controls on the first floor. A member of staff from the security company will meet you there to aid you with the necessary procedures.

What do I do if I lose my baggage?

If you think your bag has been lost or accidentally taken by someone else contact the Lost and Found Office (+39 051 6472076 - ground floor) with the baggage receipt that was attached to your ticket. The staff at the office will initiate proceedings for baggage retrieval. If your airline deems it necessary, you will be provided with a kit containing essential items.

If your airline uses the World Tracer baggage tracing system (see list), you can visit their web site to use this system, enter your reference number and surname for information regarding your baggage.

What do I do if my baggage is returned to me damaged?

The Passenger Rights Charter provides for compensation in the case of ruined, damaged, lost or delayed baggage on a flight operated by an airline in the EU. Requests for compensation must be made within 7 days of baggage arrival in the case of damage to a registered bag and within 21 days for delayed receipt of baggage. Please contact the local Enac office, the authority entrusted with implementation of the new charter, on 051 6479690 or the free phone number 800 898 121, from Monday to Friday between 8.00 and 20.00. Web site: www.enac.gov.it