FAQs

Book a flight online

  1. Can I book flight tickets from all the air companies?
  2. How can I pay for my ticket?
  3. Is the ticket purchase transaction carried out online?
  4. Are there any additional fees for using this service?
  5. Can I use a rechargeable credit card?
  6. When purchasing a ticket, can I use a credit card of someone else?
  7. How can I pick up the tickets?
  8. Can I change or cancel my reservation?
  9. Can I make a reservation for an infant traveling alone (Unaccompanied)?
  10. Can I choose whether or not to have flight insurance for flight cancellation or renunciation, medical aid or loss of baggage?

Can I book flight tickets from all the air companies?

You can book your tickets with the most of the airlines through the booking system with the exception of some companies, particularly the low cost airlines, which you can only book through their website or call centre.

How can I pay for my ticket?

The only form of acceptable payment for online purchases in by credit card.

Is the ticket purchase transaction carried out online?

Yes, the flight tickets are instantly issuedif purchased using a Visa or Mastercard credit card with additional security code (Verified by Visa o MasterCard SecureCode).
Only the agency fees are debited immediately after tickets instantly issuedif or reservation is made.
The flight tickets, except in the case of instant emission, are issued by the Bologna Airport online ticketing system within 48 hours from the booking, only if the fare specified in the booking request is still valid and if the outcome of the checks carried on the credit card used and on the route chosen is positive.

Are there any additional fees for using this service?

Yes, on the confirmation of booking is charged a fee of 8.00 euros per passenger (infant not included), as an agency fee. 

Can I use a rechargeable credit card?

Not all airlines accept rechargeable credit cards and those without embossed numbers.

When purchasing a ticket, can I use a credit card of someone else?

Yes. Please note, however, that some airlines, at the time of check-in, require to present the credit card that was used to purchase the tickets, with the document of the holder of the credit card. 

How can I pick up the tickets?

Electronic tickets are sent via e-mail. On the day of departure is possible to go directly to the check-in counter with the prined e-mail receipt.

Can I change or cancel my reservation?

In order to change or cancel your resevations please fill up the request form on the site. Please note that requests are subject to a 15.00 Euro fee, in addition to the relevant fare rules/conditions of the company.

Can I make a reservation for an infant traveling alone (Unaccompanied)?

No, you need to contact the call center of the airline.

Can I choose whether or not to have flight insurance for flight cancellation or renunciation, medical aid or loss of baggage?

No. General rules apply for the cost of the flight purchased.