To guarantee a service that caters to their requirements in the quickest time possible, the request for assistance must be made to the airline company during the booking phase and within 48 hours of departure.
The airline company will be responsible for forwarding the request onto the relevant airport.
Types of assistance
Booking and arrival at the airport
Whatever way you book, if you wish to receive special assistance notify your specific needs at least 48 hours before departure.
On the day of departure the passenger should present themselves at one of the communication points in the airport to provide notification of their arrival and to receive assistance.
Expected waiting-time to receive assistance is different:
- short waiting times for passengers that booked the service 48 hours or more before departure.
- longer waiting times for passengers that book the service less than 48 hours before departure or that request it directly at the airport.