The online ticketing service of Aeroporto Guglielmo Marconi di Bologna S.p.A. is available 24 hours a day via the website : www.bologna-airport.it.
The operators of the online Ticketing service of Aeroporto Guglielmo Marconi di Bologna S.p.A. are also available via the landline number +390516479697 from Mondays to Saturdays, from 9 am until 1 pm and from 2 pm until 5 pm.
Any personal data collected is processed according to the applicable Italian legislation on data protection. (For further information see Legislative Decree No 196 of 30 June 2003.)
Purposes of the data processing
In accordance with the article 13 of the above mentioned Legislative Decree No 196/2003, all personal data that is requested via the online ticketing service or the telephone service during the purchase or the changing of ticket booking is processed by our company strictly in fulfillment of the requests generated.
Accordingly, the following data are necessary for us to collect: name, surname, e-mail address, telephone number, credit card number, since without them delivery of the service would not be possible.
The phone calls are registered for security reasons as well as for the improvement of the service. The decision of the customer to continue the call implies their consent to the processing of the personal data for the purposes outlined above. In the event the customer decides not to consent to the processing of such personal data by interrupting the call, delivery of the requested service might be impeded and above all seriuosly delayed.
Moreover, any personal data collected will be used as a customer satisfaction rating for quality and marketing purposes, in case the customer has explicitly given consent to such purposes via the flag on the booking website page or the customer having given verbal consent when specifically asked by our operator during the phone call in which the service was requested.
Supply of non-obligatory personal data
Customers are not obliged to provide details of their ‘Codice Fiscale’ (National Insurance Number) and/or ‘Partita IVA’ (VAT registration number), although these will be required if the customer needs an invoice (strictly for the agency fee) for the online ticketing service requested.
Data processing method
The customer's personal data is processed on paper and stored on computer files, using all appropriate methods to guarantee its safety and confidentiality. The customer's data may be shared and used on behalf of Aeroporto G. Marconi di Bologna by other companies, organisations or professionals in charge of carrying out specific services or activities which are complementary to those of the company itself, or anyway necessary for the delivery of the service required.
The data is also communicated to the airlines for the issuing or the booking of the required tickets. The airlines are third parties operating wholly autonomously, as separate “Data Appointed Holders” according to the applicable data protection legislation.
However, the personal data will not be shared.
Holder and responsible bodies for the data processing
The appointed body for the data processing is the company Aeroporto Guglielmo Marconi di Bologna S.p.A., address Via Triumvirato, 84 – 40132 Bologna.
The person responsible for the data processing with regard to the online ticketing service is the Non Aviation Business Managing Director, address Via Triumvirato, 84 – 40132 Bologna.
The person responsible for the data processing with regard to the exercise of rights as per the following paragraph is the Aeroporto G. M. di B. S.p.A. CEO, address Via Triumvirato, 84 – 40132 Bologna.
Rights of the persons concerned
Customers can at all times exercise their rights as per n 7 Article of the above-mentioned Lesgislative Decree n.196/2003, including the right to: obtain confirmation about the existence of one's personal data, disclosure of its content and origin, verification of its accuracy. They may request integration, updating or modification of existing data or ask for it to be cancelled, or to be submitted in anonymous form or ask for data processed in violation of the legislation to be blocked or oppose it being processed for legitimate reasons. In order to exercise such rights, please refer to the terms contained in the Articles 8 and 9 of the above-mentioned Legislative Decree.