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Bologna Airport continuously monitor their performance in terms of Customer Satisfaction rate and waiting times, recording high levels of satisfaction amongst passengers for the service quality supplied.

Overall, year 2013 targets have been met, both quantity and quality wise.

The ongoing renovation sites throughout the year have inevitably affected the flows and the land and airside operative procedures, despite the fact that a thorough job of coordination and information between Marconi Airport and the airport staff have been carried out.
Keeping together efficiency and infrastructures’ development has been for us a challenging goal and has resulted in a substantial endurance of the overall Customer Satisfaction Index.

Generally speaking, the satisfaction levels have remained considerably high: the assistance to passengers with reduced mobility has remained extremely high (99%), as well as the global satisfaction for the staff courtesy and competence, the check-in procedures and generally for the regularity of the services supplied by the airport.


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