<img class="j-retina-img" src="/Skin/Img/Common/blq.png" alt="BLQ - Aeroporto di Bologna" />
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Bologna Airport continuously monitor their performance in terms of Customer Satisfaction rate and waiting times, recording high levels of satisfaction amongst passengers for the quality of the services supplied.

Overall, Bologna Airport’s year 2014 targets have been met: waiting times have remained approximately the same, despite the constant and incessant traffic increase, and the times improvement targets have been met for nearly all parameters.

Customer satisfaction has followed a similar positive trend, thanks to the terminal renovation and the implementation of a number of improvement activities.

Generally speaking, the satisfaction levels have remained considerably high: the rating about the assistance services to passengers with reduced mobility has remained extremely high (99%), as well as the global satisfaction for staff courtesy and competence, and generally for the regularity of the services supplied by the airport.


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